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Shipping and Returns
Shipping Information
Shipping Fees will be calculated at checkout.
Your Order will dispatch from our Sydney Warehouse. Items that are in stock will be delivered to metro areas within Sydney within 7 – 14 days. Delivery to remote or regional areas will take longer and timeframes may vary, we will issue an email upon purchase to confirm delivery times.
Lead-times for non-stocked items may vary significantly. If your ordered item is not in stock you will receive an email with in 48 hours to confirm dispatch date and relevant tracking details. Lead-time noted on the website are dependant on stock availability. Lead-times on items not in stock are indicative only and may vary,
Products may be dispatched either separately or together depending on the products selected at the checkout.
Workarena do not ship to addresses outside New South Wales.
Please note that a signature will be required upon delivery at the nominated address. Delivery will usually occur between 9:00 am and 5:00 pm Monday – Friday, however we are unable provide an exact time prior to delivery.
Please ensure your delivery address is correct as we cannot redirect orders once they have been dispatched. We do not deliver to PO Boxes. We cannot accommodate specific delivery date and time instructions. Additional delivery charges will be incurred where incorrect address details have been provided.
Pick up from our warehouse is available.
Please note current Covid-19 restrictions may affect delivery times.
Refund, Return and Repair Policy
This Refund, Return and Repair Policy is applicable to any order made on the Workarena.com.au website and should be read in conjunction with the Terms and Conditions on this website.
Change of Mind
Please choose carefully as refunds are not provided where you have a change in mind, made a wrong selection or found the goods cheaper elsewhere.
Goods Damaged in Transit
We recommend that you inspect the goods that we deliver to you to ensure the goods are in a satisfactory condition. Upon signing for the delivery, the responsibility for the good passes to the purchaser.
If any goods arrived damaged please contact us. Workarena will arrange to have the damaged goods returned to our warehouse and we will either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition they were received with all original packaging accessories and or manuals.
The value of the goods will be credited to your account as soon as they have arrived in our warehouse and gone through inspection. Our intention is to ensure that your returns process is easy, and cost-efficient transaction for all parties.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds
Refunds will be made by Workarena via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived to our warehouse and have gone through inspection. The purchaser returns the good at their costs.
Returns and Repairs
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
Contact Us
If you have any questions or concerns relating to your order, please contact us immediately via info@workarena.com.au.
